Terms of Sale and Collection Policies

At Batela USA Inc, we value our relationship with each customer and strive to make our sales and payment processes transparent and straightforward.

Payment Terms

• Payments are due according to the terms agreed at the time of purchase (prepaid or on terms).
• Customers may choose to authorize automatic payments with a registered credit card.

Invoices

• Invoices are issued once an order has been processed and shipped.
• Customers are responsible for ensuring timely payment of all outstanding balances.

Collections Policy

• A reminder notice will be sent prior to the due date of any outstanding invoice.
• Past-due accounts may be subject to late fees or suspension of future shipments until payment is received.
• Accounts significantly overdue ( +90 days) may be forwarded to a third-party collection agency.

Customer Classification

• Batela USA serves both B2B (business-to-business) and B2C (business-to-consumer) customers.
• Products are classified as Home Decor or Apparel, which may determine shipping and invoicing processes.

For questions regarding invoices, payments, or our policies, please contact our Accounting Department at accounting@batela.com.